Frequently Asked Questions
Is the Financial Aid Office still open?
The Financial Aid Office remains fully operational. Our physical office on campus is not open, but our team is working remotely.
Will spring disbursement be delayed?
No. Spring disbursement remains on-time and is still scheduled for Monday, March 23. The first direct deposit refunds of excess financial aid are still scheduled for Friday, March 27 as well.
Do you expect financial aid processing delays?
At this point, we are not experiencing any processing delays.
Can I still meet with my financial aid counselor?
Absolutely! Students, parents, and supporters can send requests for a video meeting (via Zoom) to firstname.lastname@example.org. If you'd prefer not to use the video feature, you can disable it and use the Zoom's audio-only option as well.
How do I submit my documents?
Students can still e-mail and fax non-sensitive documents. At this time, if students are still local and want to drop off paper documents, they can be left in the secure drop box in Building 1 (outside Room 212) where they are being collected regularly for processing. Please be sure that documents are complete, signed if necessary, and include the student EmplID number each page.
Have financial aid deadlines changed for current students?
The spring Financial Aid Satisfactory Progress Appeal deadline was extended to Friday, April 24. All other deadlines remain the same.
What if my family's financial situation has changed as a result of COVID-19? Is there a way to have our financial aid re-evaluated?
We understand that many families are facing economic adversity and a financial situation that may be significantly different than what was reported on the FAFSA application. We encourage families who have experienced a loss of income to submit a Change of Income appeal, which will be available on our website after June 15, 2020.
We begin accepting these appeals in June because we will be requesting documentation of your current income for the first six months of 2020 to use as rationale for any potential adjustments. During this process, we can re-evaluate your eligibility for financial aid based on this updated income information.